SHIPPING TO AUS - NZ - UK
We reuse and recycle everything we can here at Sweet Burn Candles & Melts. From our own office storage to our extra safe packaging for our deliveries. We only purchase biodegradable peanuts, eco-friendly hex wrap, and 100% recycled packing boxes as needed. All extra packaging and boxes have been collected by or donated to us.
This helps us protect our reusable glass jars on their journey to you and also helps us to keep packaging costs down.
​
We aim to have all orders packed and shipped within 7-10 business days of receiving your order. Please note turnaround time may be extended during sale periods.
​
We use Australia Post to ship your packages throughout Australia, New Zealand and the United Kingdom.
​
Australia Post has stated deliveries are taking longer due to the impacts of COVID-19, including international delays, fewer domestic flights, and high volumes of products being bought online. These factors will also be affecting courier and delivery businesses.
​
Once products have been shipped, it becomes out of our hands in terms of delivery times and any delays in orders are not within our control. Please keep track of your items using the tracking number provided and please contact Australia Post for further inquiries.
​
We take extra care to ensure your packages are protected during transit, however, we can not be held responsible for any events that may occur once it has left our possession.
​
Please be sure to check your junk/spam folder for confirmation of your order and further emails.
If you find yourself in receipt of a damaged or incorrect parcel please ensure you contact us within 48 hours, anything outside this time will be based on consideration depending on the issue.
-
Please upload photo evidence of:
-
The packaging
-
The postage label
-
Damaged/Incorrect item/s
-
-
Failure to take the appropriate pictures may result in an inability to process your claim.
​
If your claim is approved, we will email you a return postage label to print and use to post the item/s back to us within the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 24 hours and a credit will automatically be applied to your credit card or original method of payment. Please note all banks take different processing times - so if delays persist please contact your bank directly.
​
The consumer guarantees also mean that if goods you have purchased from us are:
(a) faulty;
(b) incorrectly described;
(c) different from a sample shown;
(d) not able to do what we said they would do; or
(e) not of acceptable quality,
you may return the goods to us within a reasonable time after purchase.
We choose to reserve our right to not accept any returns or refunds after 30 days of the delivered goods.
​